Display Solutions Hub – Refund Policy
At Display Solutions Hub, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Our refund policy aims to provide you with a seamless and flexible shopping experience.
1. Eligibility for Refunds:
– Items must be returned within 30 days of the purchase date.
– Items must be unused and in the same condition that you received them, with original packaging.
– Proof of purchase or receipt is required.
2. Non-Refundable Items:
– Any items marked as “final sale” or “non-refundable” during purchase.
– Customised products, unless they are defective or damaged upon arrival.
3. Process for Returning Items:
– Contact our customer service team to initiate a return.
– You will receive detailed instructions and a return authorization number.
– Ensure the item is securely packaged to prevent damage during transit.
4. Shipping Costs:
– Customers are responsible for shipping costs associated with returning items.
– Shipping costs are non-refundable.
5. Processing of Refunds:
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
6. Exchanges:
– If you need to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
– If you have received a damaged or defective item, contact us immediately.
– We will provide a replacement or full refund for damaged or defective items.
8. Late or Missing Refunds:
– If you haven’t received a refund after the expected time, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– If you still have not received your refund, please contact us.
For any questions or further assistance, please reach out to our customer service team at info@displaysolutionshub.com or call us at +971 55 542 8408.
We appreciate your business and aim to provide a hassle-free shopping experience!